سياسة الإستبدال والإسترجاع

Replacement and Return Policy In our effort at lim-water to ensure our customers' satisfaction and trust, we commit to providing a clear and fair policy for replacement and return, in accordance with applicable regulations, and to ensure the rights of both parties. Replacement Policy Without prejudice to the provisions of the statutory or contractual warranty, the customer has the right to request a product replacement under the following conditions: The consumer has the right to replace the product within 5 days from the date of receipt of the order. The product must be: In its original condition Unused Undamaged With all its accessories and original packaging The store has the right to inspect the product before approving the replacement to ensure its safety. The customer bears the shipping costs if requesting a replacement. In case of international replacement, the customer bears all shipping and return costs to the shipping company. If there is a manufacturing defect or an error in the order, the store bears all costs and compensates the customer to ensure their satisfaction. Cases Not Covered by Replacement The consumer does not have the right to replace the product in the following cases: If the product is manufactured or customized according to the customer’s request, unless there is a defect or non-compliance with specifications. If the product consists of software, discs, or digital media that have been used. Newspapers, magazines, books, or any similar intellectual materials. If the defect resulted from misuse or improper storage by the customer. Contracts related to accommodation, transportation, or catering services. Digital products or downloadable online media. Return Policy The consumer has the right to cancel the contract and request a refund of the product under the following conditions: The customer has the right to request a return within 5 days from the date of receipt of the product. The product must be: In good condition Unused Unconsumed The store has the right to inspect the product before accepting the return process. The customer bears the costs associated with the return process. In cases of international shipping, the customer bears all return shipping costs. If there is a defect or error from the store, the customer is fully compensated without any additional costs. Cases Not Covered by Return The consumer does not have the right to return the product in the following cases: Manufactured or customized products according to the customer’s request (unless there is a defect). Digital products or software after use. Books, newspapers, magazines, and publications. Damages resulting from misuse or improper storage. Contracts related to services (accommodation – transportation – catering). Products downloaded online. Important Notes The customer will be contacted within a maximum of 3 working days after receiving the replacement or return request. The store is not responsible for delays caused by shipping companies. We always strive to process orders in a way that ensures a safe and reliable shopping experience.